Privacy Policy

Eleve Cleaning Co. is committed to safeguarding your privacy. This policy explains what personal information we collect, how we use it, and the measures we take to protect it. We do not sell, rent, or trade your personal information with third parties for marketing purposes.

We take your privacy seriously and aim to provide all visitors and users of Eleve Cleaning Co. with a secure and safe experience.

1. Information We Collect

When you interact with our services, we may collect the following types of personal information:

Personal Details: This includes your name, email address, physical address, and/or zip code.
Service Inquiry Information: Details related to the cleaning services you are interested in, such as project specifications or specific service requests.

2. How We Use Your Information

We use the information we collect to:

Process and respond to your service inquiries.
Communicate with you about the services we provide.
Enhance our services and improve the overall customer experience.
Send important transactional communications, like service confirmations and receipts.

3. Data Retention

We keep your personal information only for as long as it’s necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations. All data is securely stored in our AWS database.

Eleve Cleaning Co. may set and access cookies on your computer. These cookies provide our system with the basic information needed to deliver the services you request. You can clear these cookies at any time through your internet browser settings.

When you visit our website, we use a third-party service, Google Analytics, to collect standard internet log information and track visitor behavior patterns. This helps us understand things like the number of visitors to different sections of our site and how people interact with it. The data is processed in a way that does not identify individuals, and we do not attempt to find out the identities of our website visitors.

4. Data Security

We take data security seriously and use various measures to protect your personal information, including:

Encryption: All personal data is encrypted to ensure it’s stored securely.
Access Control: Access to your personal information is limited to authorized personnel only.

5. Third-Party Data Sharing

We do not share your personal information with third parties. All data collected is stored securely in our AWS database and is only accessible by authorized personnel within our company.

6. Your Rights Over Your Data

You have the right to:

Access the personal information we hold about you.
Correct or update your personal information.
Request that we delete your personal information.

To exercise any of these rights, please contact us at info@elevecleaning.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make an update, the new version will be posted on this page with the date of the latest revision.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we manage your personal information, please contact us at info@elevecleaning.com.